The functionality of Gensys

Gensys is an integrated Business Service Management tool that with its proactive and predictive management support makes your organisation able to run like clockwork. It’s a complete multi-tenant solution for service and business oriented IT organisations, Managed Service Providers and Shared Service Centers.

A complete overview of all your IT components, is what Gensys offers. On top of that it increases management process efficiency and structurally lowers IT management costs.

Main features Gensys

Gensys consists of twelve main features with the Active CMDB at its throbbing heart. The other main features are the Asset lifecycle manager, Proactive monitor, Predictive manager, Service Desk, Service Level manager, 7×24 Support manager, IT Service manager, Business service manager, Productivity manager, Financial manager and the Report manager.

Available now: Gensys 8

Any time any place IT management is what our newest Gensys release has to offer. It also allows you to control the efficiency of management processes.

Below you will find a summary of what the Active CMDB and other main features of Gensys have to offer you.

View a summary of the Active CMDB and the twelve main functions of Gensys in the following section below.

» Detailed description of  the following Gensys functions

Active CMDB

The throbbing heart of Gensys is the Active CMDB which completely integrates with all other features. It contains all information about and relations between applications, databases, servers, storage, networks, cables, licences, SLA’s, and much, much more. It’s a single integrated source of knowledge and control. The Active CMDB provides a profound insight in dependencies. This causes the Dynamic Business Viewer to quickly and reliably realise a root cause analysis or an impact analysis. By connecting Configuration Items in the Active CMDB to IT services and relating these to Business services (guided by SLA’s), the availability and performance of your IT will be measured and monitored. Read more

Asset life cycle manager

The Asset life cycle manager allows you to monitor the complete life cycles of all your hardware and software. Asset information is continually and automatically recovered by the Gensys Uniform Asset Discovery Manager and fed to the Active CMDB from every geographical location. This provides you with detailed information about actual IT in place and ensures effective licence management. Read more

Proactive Monitor

A part of Gensys Monitor is the Proactive Monitor. This ensures platform independent and ‘agentless’ monitoring of all Configuration Items. All events are classified by operational status, message type and severity. Extended intelligent filter techniques make sure only messages that matter and need attention are shown. Prioritising, handling and escalation is done based on things like SLA, message type, severity, duty-rosters, platform type, available knowledge and workflows. Read more

Predictive manager

Another part of the Gensys Monitor is the Predictive manager. This allows for predictive management by collecting a lot of data, grouping this data into classes, and drawing conclusions from it about (future) behaviour of the infrastructure. You can graphically analyse complex problems or issues by editing the data, extrapolating it and doing a cross-platform correlation. You will notice incidents or problems (in the area of availability, capacity, performance and user experience) faster this way and will be able to prevent possible consequences. Read more

Service desk

The Service desk allows for structured and efficient proceedings of all contacts and activities. Tickets in the Service Desk register these contacts, tasks and activities. They can be compiled to a workflow (part of the service catalogue) or can be combined from an ad hoc activity list. Deployment of IT employees can be determined according to workflow, contract, SLA, message type, severity, duty-roster, available and required knowledge. Read more

Service Level manager

Registration of SLA’s in Gensys is done per organisation (customer, department or cost center), per IT service contract. They are continually and actively monitored. Gensys knows Global SLA’s that apply when no specific SLA is determined. The Gensys Service Designer allows you to easily compose SLA’s or contracts (including Prepaid Agreements). Tasks are connected to SLA’s, which ensures you can always immediately request the current workload and priorities. Configuring an escalation plan gives you the option to automate escalation. It allows you to report about the degree of achieving service levels and to guarantee quality of service, because required adjustments are implemented correct and in time. Read more

7×24 Support

You can guarantee continual service independent of time or place at acceptable costs with the 7×24 Support manager. Operating your mobile office is supported optimally by the Gensys Anywhere App for iPhone or iPad. You will reduce downtime and even outside normal office hours quality of service is guaranteed. Read more

IT Service manager

By defining IT services, you will be able to perform chain monitoring and management. This immediately shows amongst others the impact of a disturbance on an IT service, allows you to compose availability reports on IT services and makes it possible to measure an IT service based on a user made simulation. With the IT service manager you can deploy IT employees according to the priority of an IT service, recharge costs to IT services and report or control on an IT service level. Read more

Business Service manager

Agreements between the ‘business’ and the IT organisation are defined in Business services. Business services are related to one or more IT services in the Active CMDB. The Business service manager allows you to deploy IT employees according to Business service priorities, recharge costs to Business services and report and control on a business level. Read more

Productivity manager

It’s important activities are handled completely, in the proper order and with the correct amount of knowledge and experience. A collection of tasks (ad hoc or predetermined) can be combined in a workflow with dependencies. Deploying the correct knowledge and experience can be automated with ‘skill based forwarding’, that routes tasks to the proper solution group or employee(s). It’s determined for every separate activity whether or not it is included in the contract or project conditions or taken care of in a retrospective settlement. Workflows support working hour authorisation by managers and the administrative check. The Productivity manager allows you to manage based on a clear overview of the workload instead of subsequent registration and ensures an efficient use of resources and skills. Read more

Financial manager

Periodical billing summaries of your services are made. Besides the invoice process of your contracts, executed activities are also handled. Activities outside any contract (executed as additional work) will be invoiced accordingly after a final check. The Financial manager allows you to amongst others apply differentiated tariffs, automatically recharge costs based on IT services or business services to (internal) customers and to completely substantiate this recharge. Read more

Report manager

Because Gensys is an integrated system with all data centrally stored, you can draw up many reports from different points of view on a strategic, tactical and operational level. By default a great quantity of reports is available. The Gensys Dashboard offers a complete overview in real time of what’s going on and the current status of all important features in your management processes. Read more

Further information

Are you interested in the advantages Gensys can offer your organisation?
Call  0031 182 30 22 22 or contact us online to schedule a non-committal appointment.